Pizza Hut or Piss-A-Heart?

As from last weekend, I, as a consumer, has bad impressions towards Pizza Hut. Here how it goes. I was in Seremban when I decided to buy my niece something to ease her hunger and so I went to Pizza Hut located in Senawang Giant. So it was, crowded and stuffy store. Placed my order, and was asked to wait for the food to be ready. Since I had a lot of time to kill, I decided to grab a bite, something light preferrably. Hence, I asked for a Large Prawn Olio Spaghetti. The girl(who was also the Manager I supposed, since she was the only one wearing a different uniform) repeated my order and told me that my meal will be ready in about 13 minutes. About half an hour had passed by, still patiently waited and remain seated, without bothering to ask the girl where the heck was my meal. It is advisable for us not to be so hard on these people as they might "sabo" your food, especially when they are busy. (Seen these horrible "sabo" incidents back then when I was working in the F&B field) . Then came my food. I began to scrutinise my food, since the name is PRAWN OLIO, any single soul would logically know that there would be prawns in it. To make it short, not a single prawn was to be found in my Prawn Olio. Surprised and shocked I was, I asked the girl in Malay "Dik, ni Prawn Olio kan?". She nodded, and got out of my sight (as if I was bothering her, she might probably speaking to herself that evening that her errands were done once a customer's order was served). Just imagine, what would a Prawn Olio Spaghetti taste/look like without prawns? It is like having Onion Rings without onions. Roti Telur without any eggs. Garlic Breads without any garlic. (But do not expect to find a gearbox in Sup Gearbox where there precisely wont be any in it, or a Hippopotamus in a Cucur Badak :p) Back to where I was, I was ok with it when the manager suddenly came and told me with a sour face that "Sorry ye, budak dalam tu trainee. Encik nak replacement ke?". Notice the boiling-point points in that sentence? Truth was, I was not even planning to be pissed-off since I know I am not a perfect man either, but not until she came and uttered the words to me. She was not truly a trained manager, if I were to compare her with the other internationally-known-fastfood-franchises' managers from the overseas. Or at least, if she follows the right food-etiquette(I believe thats the right term), she could have just taken my meal away and replaced it without asking me whether I wanted a replacement or not. So, as a reply to her question, I just said No thanks in a polite way, wouldnt want to embarass myself in public would I, and advised her to ensure that the food follows the fixed-standardization so that these incidents would not happen to the "wrong-person" (although I was totally pissed off by the provoking looks on her face, and was kind of hoping to get at least a compensation cash voucher). I then asked for my niece's food, checked it, and asked for the bill (where I paid a full amount,still, for the non-existent Prawns) left the store. She stood still at the door, began to smile as a relieve sign, acted like a fairy-tale princess waiting for her prince to come and save her (the only difference was that the "prince" was safely gone) and that fact would make her live happily ever after. All in all, kudos to Pizza Hut which had succesfully become Pissed-A-Heart.